If she isn't being treated for diabetes and hasn't been checked for it in the past few years, she needs to get checked for it ASAP. A blood glucose (A1c) test is where it begins, they just prick your finger and a little device reads the level in the drop of blood that comes out.
If she is being treated for it, she needs a check-up to find out if her meds are working, or if the neuropathy might not be related to the diabetes (it usually is related).
If she knows she does -not- have diabetes, then a trip to a neurologist is in order.
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