Quote:
Originally Posted by BrianL99
When you have a chance, please post some examples of "customer backlash or abandonment".
The entire episode lasted less than 1 week. How much did revenue at the restaurants loose during that period? How many "customer demonstrations" occurred at restaurants?
Did anyone see any news reports, interviewing regular customers, who said they weren't going to eat there any longer?
... I didn't think so.
This was purely a cultural phenomena and insight into the power of social media.
It's always humorous to read posts on ToTV, denying the power of social media and other cultural dynamics ... yet ToTV is nothing more than a microcosm of the larger world of social media.
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I’ve got one example…. ME. They been closing stores for few years IMo due to mismanagement. Imagine that restaurant running out item on menu in middle of day. I could care less about logo changes. If management not managing it makes no difference.