Quote:
Originally Posted by Bill14564
Ouch!
One thing you could try is moving it to a different outlet in a different room to see if that particular cable through your home is an issue. Unfortunately, this will mean identifying the proper cable to connect in the low-power box.
Oh, is there a splitter in the low-power box and if so, how many cables are connected to it? There's always a chance that splitting the incoming signal will make it too weak for the modem.
If it isn't the modem and it isn't the outlet and it isn't the wiring in your home and it isn't the splitter then it becomes more difficult - now Xfinity will need to accept that it could be a problem on their side. It's far easier for them to blame the customer equipment.
Does the problem happen frequently enough that you could take your modem to the garage and plug it directly into the cable as it comes into your house? This would eliminate everything that is not Xfinity and put the problem squarely on their equipment.
***** You wrote that the TV is not working either. Do you have Xfinity cable or do you use streaming for TV? If Xfinity cable, is your cable box also your modem/router or are there two separate boxes? I'm thinking about why a modem/router reset would affect the TV. It's obvious if the TV is streaming from the router or if the modem/router was part of the cable box. It's not so obvious if there are separate boxes.
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No spliter, and yes it's xfinity cable. There is only one router. The Village is DeLuna