Ditto WRT who to contact and at what point. Digital communication be it TXT/SMS or email has limitations, and they are great, except when they are not. So many variables, day-to-day checks with service staff that are using a checklist, and a route with say 20 or 30 homes to check every day vs. management that likely have different skills, when it comes to problem solving and experience. I monitor the staff we use and they spend about 10 min per visit, if everything is in order no action required. In the event an issue then they simply alert us and we have to coordinate with electrical, HVAC, lawn service, etc. As noted the scope of service and expectations need to be aligned.
Just my take on the situations as we have a company that checks on our home as well.
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