Quote:
Originally Posted by Indy-Guy
You should do the following when you feel you have not been treated fairly at a franchised auto dealership.
1. Call in your case contact Kia customer relations ask them where you should submit in writing exactly what has happened to you at the dealership. Any franchised dealership hates it when the manufacture is contacted by an unhappy customer. The manufacture tracks customer complaints against dealerships. Kia's phone number is in your owner's manual.
2. Contact your Florida State representative and ask them what division of the state deals with auto dealer complaints.
If you want to try one more time to work this out with the dealership let them know that if this is not resolved to you satisfaction that the above is your next move. If you do contact the dealership again talk only to the General Manager.
I am retired from the automobile business after 35 years. The above are your best options.
|
The dealer said they would make it right by installing the system, the OP should have let the dealer install it since they initially wanted it, and then report the incident of paying for something that was not installed, this is criminal