[RoseyRed]

You may want to consider contacting a news station. Once the wrong doing is aired you will be amazed at how FAST they will contact you to resolve the problem!

Originally Posted by Steve Y

On March 1st around 9am my wife and I arrived at KIA of Clermont to look and possibly buy a Kia Telluride SX Prestige X-Line (referred to as car). Mike was assigned to me as the sales person After hours of haggling with him and some of his bosses we made a deal for the car purchase.

While we were waiting for my credit to unfreeze, Mike sat me down in the car and sold me a theft package that he said the sales people were allowed to sell this for a little extra money. He then took out an ultraviolet flashlight and shined it on the headliner and showed me where he said the theft ID should be. We saw nothing on the headliner. Mike said they must have put the ID somewhere else. I then asked Mike to make sure it was installed before I left. Mike said no problem.

For the next three months 5 or 6 different times I asked Mike where is the theft id. I never received an answer from Mike.

On May 30th, I texted him “Please call me”. NO REPLY from Mike.
On June 3rd I texted “Could you please find where they placed then etching/ultraviolet theft deterrent on my Telluride. Please text info.” Again, NO REPLY from Mike.
On June 5th I texted “I will be there Saturday morning for someone to show me where the anti- theft/ultraviolet etching was done.”
On Jun 5th Mike texted back “OK you can speak to the manager.”
On June 5th I texted back “It amazes me that NO one knows where its installed.”

On June 7th, around 9am, my wife and I arrived at KIA of Clermont. We were sent to John the finance manager. We told John the problem that Mike avoided answering me for over 3 months of where the theft ID was installed. We also told him how disappointed we were with Mike. John informed us he was one of the best salesmen. (GOD Help them).

John came out to the car with us. I took out my ultra violet flashlight and asked where it was installed. John then informed us that the theft ID was not installed and Ultra Violet was not even used by the dealership. John also stated nothing had to be done and the warranty would still be valid even if they didn’t install the theft ID. However, the theft contract clearly states “THE AUTHORIZED DEALER/DEALERSHIP MUST INSTALL THE ANTI-THEFT PROTECTION THEFT DETERRENT SYSTEM FOR YOU TO RECEIVE THE BENEFIT OF THE AGREEMENT.”

John then offered have someone install it immediately. My response was that I wanted my money back. John said no it was part of the sale. I informed John that since it wasn’t installed at delivery and now its 4 months later, I want my money back and John agreed. It’s now 6 months later no refund.

Kia of Clermont is owned by the Morgan Auto Group. On August 18th, we sent two certified return receipt letters, one to the president Larry Morgan and one to the CEO Brett Morgan of Morgan Auto Group. The letters were received and signed for on Aug 22nd. It is now 3 weeks later and I have still not received a response. Obviously, they couldn’t care less that their Clermont KIA dealer is scamming me.

I wonder how many other customers of KIA of Clermont has not installed the ID protection and has scammed. In the 60 years that I have bought cars I have never had an out and out scam done to me except by KIA of Clermont.

If you have been scammed by Kia of Clermont or any other Morgan Auto Group owned dealership, please comment back.

There is more dealer malfeasance by Kia of Clermont. When I have a chance, I will post it later to show the horrendous actions they have done.

NO AUTO DEALER HAS EVER TREATED ME THIS WAY. I WAS ALWAYS TREATED AS A VALUED CUSTOMER EVERYWHERE. NOT AT KIA OF CLERMONT.