I had an issue with a brand new car I bought from a GMC dealership in New England. Like you I ended up calling and going back several times with no satisfaction. I ended up calling a GMC factory rep and told them about my issue. He and I paid the dealership a visit with my car. He went in and spoke to the owner/manager and surprisingly my issue with the car was resolved. Not sure how Kia operates but if they have a factory reps I would try calling them about your issue. Definitely call crimes against seniors.
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