Quote:
Originally Posted by jimhoward
All very interesting. I didn't know anything about "tiers" before.
My last car was/is a low-end Mercedes (GLK) and I was treated well by the dealer. Service is expensive, but they give you snacks, a nice work area with desks and charging ports while you wait, and they wash the car. They will also give you a loaner if you want. I never have bothered, because you generally need to give them more notice on your service appointment and it is just as easy to bring my laptop and work in their lounge.
I then bought a Hyundai Palisade because I wanted a bigger car to carry stuff and people on road trips to Florida; and I didn't want to spend $100K. But they also treat me very well. Service is much less expensive than the Mercedes, they also give you snacks, and they also have a nice lounge area where you can work and they also wash your car. I don't know if the loaners are free I haven't asked...probably not.
I am sure some of it is my lack of sophistication, but I haven't noticed a very big difference between my Mercedes dealer (tier 1 i assume) and my Hyundai Dealer (tier 3 as I have just learned)
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I have owned many high five-figure cars and one six-figure car. Here is the biggest difference. After purchasing the car, you NEVER have to return to the dealer unless it is time to trade it in. A loaner car of the same brand will magically appear on your driveway in the morning when it needs servicing. You can then head out for a round of golf and an adult beverage following the carnage and disappointment you just endured.
Upon returning home, later in the afternoon, your loaner car will disappear from your driveway and your car will reappear. It has been washed and vacuumed and the service is complete.
Seriously, why would anyone want to take the time to drive to a dealer and sit in a waiting room if they purchased a high-dollar car?
Perhaps, ego and not sophistication is at play.