Quote:
Originally Posted by Kelevision
I also had Nova whole house filter installed in 2021 and change my filters regularly, with Nova. I’ve had leaks before but last week I came out to a huge puddle of water and clearly a canister leaking. He said they were bulging and need replacing. He said it would be almost the same price to just install a new system. I went on facebook and started asking around. This seems to be a common issue. So they came out and didn’t fix the canisters because I said I would just get the new system installed and they couldn’t schedule me until the end of this month. I ended up just getting a new system with Pagusus. The kicker is, Nova sent me a bill for almost 300 for coming out to fix a leak and not replace anything. I also wanted to like them but they made it really difficult. When I told the lady on the phone about not understanding why it would need replacing after 4 years and that I was going to price around for systems and she just said, I understand, so can you pay us now for coming out. Pagusus showed me their water and my water and all I can say is, my water from Nova was full of sediment and chlorine and other things.
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Sorry to hear about your experience with Nova. I’m sure the Pegasus will work fine but that Pegasus analysis is a scam. Unless you had something dramatically wrong with your Nova system there is no way you should have had any sediment and or chlorine in your water especially since you were changing your filters regularly. Just curious when Nova came out to look at your leak did they do anything to fix it? Did they charge you $300 just to come out and look at the problem and left it leaking? I thought they were charging $65 for a new canister?