Quote:
Originally Posted by Nova Filtration
We truly value your trust in our water filtration systems and take product concerns very seriously. We would always want to clarify the cause of any isolated canister leaking and ensure you the customer has the right guidance to keep your system running safely.
Canister leaks are not the result of faulty product but rather excessive incoming water pressure or in instances hot water expansion tanks. All filter canisters are designed and tested to withstand normal residential water pressure upto 90PSI; however, if water pressure exceeds recommended levels, it can place undue stress on the housing.
Our recommendations: We strongly advise installing a pressure regulator if your homes water pressure is higher than the recommended range (typically 40-80 PSI). This not only protects your filtration system but also helps extend the life of other plumbing fixtures in your home.
Please rest assured that our products are manufactured with high quality materials and undergo rigorous quality checks. When installed with the proper pressure regulation, they provide safe, long-lasting performance.
If you have experienced an issue, our customer support team is here to help troubleshoot and provide replacement guidance. All of our systems are under a one year warranty with an available five year warranty.
Thank you for being one of our valued 25,000+ customers and allowing us to provide you with properly filtered purified, safe water for your home.
Bob, Brad & Shane
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Thank you for your reply.
Can you tell us how big a problem this is right now?
How many customers has this affected?
Does it happen when the cartridge reaches a certain age?
Does it matter whether you have tank or tankless heaters?
What is the replacement policy/process?
Thank you.