Quote:
Originally Posted by polirudb
Thank you for your reply.
Can you tell us how big a problem this is right now?
How many customers has this affected?
Does it happen when the cartridge reaches a certain age?
Does it matter whether you have tank or tankless heaters?
What is the replacement policy/process?
Thank you.
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Not age related we have systems that have been in service over 12 years here in TV
I don't have an exact number of system issues it has been isolated out of 25,000+ installs
Both, more issues with tank systems due to bad expansions tanks on them (not our product)
when we do filter changes our tech's do a quick
tap/sound check to tell if it full of water.
They also check for any abnormalities in the system.
The water system in TV is not pressure regulated at each home like other municipalities, they are designed with different size pipes in the street to in theory control pressure.
We have personally seen pressures over 100 =120 psi at times in different villages.
These pressure spikes also effect the rest of the plumbing in your home, the under cabinet water hoses, washing machine etc
We recommend adding a pressure regulating valve on the incoming water pipe.
Replacement policy is 100% first year and and optional 5 year extended plan