Quote:
Originally Posted by jrref
Sorry to hear about your experience with Nova. I’m sure the Pegasus will work fine but that Pegasus analysis is a scam. Unless you had something dramatically wrong with your Nova system there is no way you should have had any sediment and or chlorine in your water especially since you were changing your filters regularly. Just curious when Nova came out to look at your leak did they do anything to fix it? Did they charge you $300 just to come out and look at the problem and left it leaking? I thought they were charging $65 for a new canister?
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I definitely had chlorine. Yes, I do know that the sediment is just the minerals breaking down but the water is really hard.
As for Nova. I don’t like to bash businesses and that’s not what I’m trying to do. Since I put in the system in 2021, I’ve had to call them out for leaks more than this latest time. When we decided on putting in the new system, he did some sort of temp fix for the leak just until the new system could get put in. Unfortunately, the next available appt they had was sept 30 and I’m leaving for out of state surgery on sept 25. I’d have to wait until Nov to get the new system put in so I needed to just bite the bullet and get the pagusus. It’s good Nova is obviously super busy so they won’t miss me. Lol. So yes, I guess the 283.00 was for coming out and the temp fix. No canisters were replaced and no new system. That was sort of the icing on the cake to go through with Pagusus. Reading their replies… out of the times they’ve come out to fix leaks including this time, not once did anyone question or mention water pressure.