Quote:
Originally Posted by Velvet
So in contrast let me tell when we got the washer and dryer from Costco 5 years ago. They came on time and we had a third party installer. He came when promised, hooked up everything, left me the papers and was on his way. I tried a load after he left and the floor was getting wetter and wetter. I called the number he gave me, he answered said he was on his way to Orlando but he circled back and tightened the hose at the back of the washer. He tested it again and again. Then wrote his private cell number on my papers to make sure I’d call him if there were any further problems. There weren’t. But the next day I got a call from him asking me if the everything was alright. He said I could call him anytime and he’d come.
Perhaps Costco changed installers since then, but I’ve never had better service.
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Generally I too have had good luck with Costco. As I said, I am still a fan. However, this was frustrating and now disappointing. And another little side note. The stove was the Samsung installed when the house was new, 5 yrs ago. We already replaced the Samsung microwave. Perhaps I am just reeling a bit from all the cost and hassle. But, this company lied in their report. There is no excusing a lack of integrity.