I recently had the only issue with Costco that in about 40 years, I've ever had. I have loved Costco from the moment I joined and so was quite surprised at what just happened to me.
I ordered tires online and then set up an appointment at the new one here to have them installed. Everything went perfect, I paid after installation and saved a lot of money.
Over two weeks after the installation, I received an email that said my tires were being "shipped." Then I see that the online folks charged me again, for tires that had been installed weeks previously. Say what?!
A long story short, I talked to corporate and they told me to challenge one of the charges with my bank (the one from the store, which was actually $21 more than what the online charged). The lady on the phone said she did not even see me being charged for the one that was $21 more from the store.
It's now squared away, with lots of callbacks from corporate (appreciated), but I found out something interesting. The corporate/online group does not have access to in-person store sales! Say what?! Hopefully someone will find this info useful and not get caught like I was.
A positive story is that more than 2 years after buying, one of the stores in Orlando was writing up the full refund for an electric power washer as I was walking in the door! The guy at returns said he recognized it and had done it several times before. After a quick return, even without a receipt (they looked it up), low and behold they were now selling the exact model that Consumer's Report was recommending, was a little less expensive and that I was looking for.
THAT was a great day. LOL
|