[Sully2023]

Originally Posted by Innserelli

Well, I bought a gas range on Costco.com (online). Costco delivered the range on time. Great. A third party vendor was required to hook up the gas line to the stove, Elite Install Service. The day before the scheduled service, Elite called with a scheduling conflict. They wanted to come the following day. It was inconvenient for us since we had cleared our schedules for this service, but I agreed for them to come the following day between 8-11 am. At noon I called them to ask where they were. The woman said they would be there between 1-5pm the same day AS SCHEDULED and inferred I was a liar. OK, 1-5. Again, they did not show up and they did not call to let me know. I called Costco Customer service. The rep said it was unfortunate but the notes from Elite said that I had a conflict so they rescheduled to Monday! This was a lie and definitely CYA. Now, we have been without a stove for over a week and now another 5 day delay. I asked the Costco rep if I could be placed in priority and get the job done tomorrow. Nope. Unfortunately scheduling problems come up and they can't change the schedule. Note that Elite changed the schedule as convenient for them, but for me it was unfortunate. Sorry. Too bad for us.(she didn't say that last bit.)
I'm guessing that Elite is the install company for this general area, so just a note of caution for all you Costco fans. Actually I am still a Costco fan, but I feel this was wrong and they could have done more to make it right, but, tsk tsk, it was just "unfortunate". If I knew of other places to to post this I would.
OK, I know this was long and boring, but I feel better now.

Did you call Elite and ask to speak to a supervisor or manager and explain your circumstance? You could write a nice letter to the COSTCO Dept manager? Did you ask to speak to a COSTCo manager?

Just throwing some ideas around.