[islandgal]

Originally Posted by elevatorman

It sounds like the door interlock at the first floor was not making contact. When the door was slammed closed the contact connected and all was ok. This problem can continue until addressed by the service mechanic. I recently retired after working on elevators for over 35 years, and on Sundays it would sometimes take 45 min. to an hour to get to the elevator after I got a call. 911 is sometimes a better option. The Fire Dept will get you out. It may end up costing the building owner a lot of money to replace the parts damaged by them but that is not a concern to you. I would think 911 would be the first call in TV, due to the possible fragility of the elevators users. Elevators are still 1 of the safest forms of transportation around.

Elevatorman -
Having been a commercial property manager at one time, I don't understand why property management didn't call the elevator company.. Isn't that the first call? My experience was elevator companies have a 24-hour on call phone number.
I can't imagine their not knowing what to do - unbelievable and their slow response time - scary. Imagine being in that same situation in a 40-story building!