[KathieI]

Originally Posted by chuckster

Ordered "Havana Nachos" recently. What a mistake!!! Literally a pile of stale chips, some kind of meat sauce and other odds and ends all covered and I mean covered with not shredded but leafy lettuce and I mean covered.........And this all on top of "waxed paper" on the plate......which turned to mush and was mixed in with the nachos.

What a joke!!

Makes me wonder what kind of staff is working in the kitchen after this awful display.

This the fourth time of giving them another chance! Me thinks my money will be spent elsewhere..

I had a long discussion with Kris the other night about these complaints, and they are trying very hard to avoid and improve service and food complaints. They have suggested that you ask to see one of them when something like this happens, Chuck, because if they don't know about it, how can they improve on it. Its interesting for every complaint, there are many more "atta boys" from their customers. You know you can't satisfy everyone but I think they are working really hard to improve things there.

I have dinner there at least 3 nights a week and have NEVER had a bad meal, maybe its what I order, but all my friends agree with me. Service and quality have never been compromised.