Oh Boy this will probably get me some "bad notes" but I feel it is right to raise it as a question. If the Golf Division were hiring personnel who felt free to raise their voices we would probably not be facing these critical points. If the golf division established a program of feedback and listened then the problems would not exist. It is logical to believe that complaints are not being brought forward, or someone is "turning their back" to the complaints as they either lack the knowledge as to how to fix the problems, or are not getting the funds to do the work or concerned about their jobs if they speak up? There are enough complaints to set the stage there is something wrong. The question is why they are not being addressed?