[BETHPAGE BLACK]

After almost a year of a severly leaky lanai..Advanced had the manufacturer "Custom Window Systems" come out to see if the problem was the actual window or the installation (january). They met with my neighbor but gave no indication to him of the findings. I kept calling to see if cCustom windows would send me a report as Advanced would not respond to my phone calls. I asked for this report 3 times and never got it;finally I called Custome Windows again and the girl there told me that she was mistaken she is not allowed to send it to me. I asked to speak to her mgr. and got the VP Russell Peck. He said he cannot send it, it went to Advanced..
Explained how long this is going on and that he is not fixing my problem and I have to assume at this point that ""Custome Windows" doesnt care how anyone is installing their product and therefore..they are just as irresponsible.
He said he would take care of it with the contractor.
I have heard nothing so far. Advanced still not returning my calls.
Personally I would not use any contractor dealing with Custom Windows because they are unreliable and all they want to do is sell their product to any contractor no matter how he installs them and will stand by the contractor.....his customer!!!