[dillywho]

Originally Posted by zcaveman

Chili's is a terrible restaurant. ON my first and only visit I was told it would be a 20 minute wait and after 30 minutes I was told that the kitchen was over whelmed by the crowd and it would be another 15-30 minutes. Since I had already invested 30 minutes I waited. The food was less that good.

Never returned. And NO I did not talk to the manager because I figured that he could have cared less.

I think that in a case such as this, it would be pointless to ask to or actually talk to the manager. The manager should have been on top of it and already coming around talking with the waiting customers, both those seated and waiting to be seated. Business does not always run smoothly, but there is no reason for management to be invisible when it doesn't. All areas of the establishment are supposed to be under his/her leadership....so lead. (BTW...That's called "proactive".)