My mom lived in Sable Chase and had her own modem. She complained that her internet speed was slowing down. When Comcast came out, they said it was her modem and wanted to replace it with a rental one from them. Since I had another modem, I asked the tech if we could install that one instead. He told us he could install our modem, but, if something went wrong with it, there would be a service charge to come out and diagnose the problem. I think it was about $50. She opted to get the rental modem and her problems went away.
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