Maybe the message is working?
I was pleasantly surprised yesterday when our group of 16 stopped at Havana after our Monday round of golf. In the past we have had issues with service and management but yesterday was a welcome change. In the space of less than five minutes four servers stopped to see if they could help us. Three of them actually said it was not their table but they would help get us started. Big change from last week when we sat for 15 minutes before one of our group approached a manager. A little bit of extra effort can go a long way.
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