If you are having problems with your DSL service you should call their help line at 800-366-8201. I have had their 10MB service for a couple of years and it has been perfect. Tech support has been great. Just ask for help if it isn't working for you. Sounds like a setup problem to me. I had Comcast and found their service unreliable and expensive. Your speed is based on the internet use in the area. With CTEL you get the speed you pay for all the time.
