[GERALDINE]

My husband and I and a couple of friends went to Glenview last night (Friday) for dinner following the men's round of golf up there. I ordered the Twin Lobster Tails for $22.95 (My Mother's Day Dinner!!!). They were AWFUL!!! When they arrived I thought to myself..."they look small and grey". I tasted them and they were tough and just didn't taste right. I should have immediately complained...BUT because we were with guests & because this was a gift from my husband, I didn't. HOWEVER, after being sick to my stomach all night...and not being able to get grey lobster out of my mind...I called the Manager first thing this morning. I told him I was very disappointed with our experience last night...the food, the waitress (whe was inefficient and rude), etc. I told him I saw a neighboring table get an order of large, white, fluffy lobster tails (the way they should be) after I had gotten mine. His reply???? NOT very apologetic, NOT sympathetic, and NOT willing to make it right!!!!!!!!!!!!!!!!!!!!!! He told me that IF I had complained last night, while there, they may have ascertained what the problem was but because I chose not to make a scene in front of our guests he couldn't (or wouldn't) do anything. I told him I was sorry to hear that he really didn't care what people thought and that I would NEVER be back and I would post this on TOTV. He basically said, "...whatever..." !!

Wouldn't you think that with all the competition for restaurants, the bad economy and people hanging onto their money that this guy would have wanted to make this situation right with me???? VERY SAD and VERY SCARY that an old established CC like Glenview would treat their customers with such callous indifference and even try to turn the table and make it out to be MY fault that this dinner experience was soooo bad. Go figure!!

Soooo, I just want to say BEWARE OF GLENVIEW. Their service and quality of food has hit an all time low. I'll be spending my food dollars at Lopez from now on where I have NEVER, in 5 years, had a bad meal or bad service.