[redwitch]

I'm with Russ. It is awfully hard for a manager to know if a customer is being sincere or just trying a scam if a call is made the next day. It's one thing if you had had to see a physician for the food poisoning and was told the lobster was the cause of the problem. It's another for you to call and say something was wrong with no evidence. It really is hard for the manager to do something after the fact.

I know that managers usually appreciate hearing of a problem. They can rectify it right then and there and, hopefully, turn a potentially dissatisfied customer into a happy one that will not only return but will tell their friends of how accommodating the restaurant is.

I do agree that the manager could have handled it better. At the very least, he could have offered you a couple of drinks. Regardless, he should have been sincerely apologetic even if he felt you were lying through your teeth -- it's part of the job description (written or unwritten).

And a hint -- if seafood is the wrong color or doesn't smell right, DON'T EAT IT!! People have been known to die from bad shellfish and not just those allergic to it.