If you actually read our posts I think you'll see that we are not being negative towards YOU. In fact I said "I'm sure that you are telling the truth".
But you must understand our point of view. If you don't say anything at the time what more can you expect?
But your points are taken to heart. If I experience even one bad meal or service at Glenview I'll add it to yours and probably not give them another chance.
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