My wife and I went to glenview last night for steak dinner, as is customary one Saturday a month. Like some of the other posters, I have had really great meals at this restaurant, and I have had some not so great meals(the good far outweighing the bad), But the service has always been excellent...
With 50 years expierence, and growing still to a lesser capacity, in the restaurant industry... I had an inking there was more to this post than a poor meal and an indifferent manager. So I mentioned this post to the GM last night..
His reply to me was; that he had had a 15min, amicable conversation with a woman about her lobster tails being smaller and not as attractive as the table next to hers...he went on to say that he was apologetic and wished she had brought it to his attention sooner. He also added, "That there was no mention of illness, or this post, until after her request for a $50 gift card, as other establishments had compensateded her for similer experiences, was denied."
Non the less, my steak was perfect and the service was wonderful...the only thing that could have made it any better is if the manager would have comped our wine!!
Peace and Love