Quote:
Originally Posted by GERALDINE
My husband and I and a couple of friends went to Glenview last night (Friday) for dinner following the men's round of golf up there. I ordered the Twin Lobster Tails for $22.95 (My Mother's Day Dinner!!!). They were AWFUL!!! When they arrived I thought to myself..."they look small and grey". I tasted them and they were tough and just didn't taste right. I should have immediately complained...BUT because we were with guests & because this was a gift from my husband, I didn't. HOWEVER, after being sick to my stomach all night...and not being able to get grey lobster out of my mind...I called the Manager first thing this morning. I told him I was very disappointed with our experience last night...the food, the waitress (whe was inefficient and rude), etc. I told him I saw a neighboring table get an order of large, white, fluffy lobster tails (the way they should be) after I had gotten mine. His reply???? NOT very apologetic, NOT sympathetic, and NOT willing to make it right!!!!!!!!!!!!!!!!!!!!!! He told me that IF I had complained last night, while there, they may have ascertained what the problem was but because I chose not to make a scene in front of our guests he couldn't (or wouldn't) do anything. I told him I was sorry to hear that he really didn't care what people thought and that I would NEVER be back and I would post this on TOTV. He basically said, "...whatever..." !!
Wouldn't you think that with all the competition for restaurants, the bad economy and people hanging onto their money that this guy would have wanted to make this situation right with me???? VERY SAD and VERY SCARY that an old established CC like Glenview would treat their customers with such callous indifference and even try to turn the table and make it out to be MY fault that this dinner experience was soooo bad. Go figure!!
Soooo, I just want to say BEWARE OF GLENVIEW. Their service and quality of food has hit an all time low. I'll be spending my food dollars at Lopez from now on where I have NEVER, in 5 years, had a bad meal or bad service.
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Why do you feel "lambasted"? Because you set yourself up. When you complain about something in this forum, you are ASKING for opinions, not someone to stroke your hair and say "you poor thing". First of all...when something looks unhealthy and GRAY, there is a way to get yourself out of your chair and speak with someone QUIETLY. You do not have to make a scene. If you thought is was GRAY and you got SICK, then you forewarned yourself, seeing that it was GRAY. There is no restaurant that purposely is trying to give you something bad, however, anything humanly is possible. It is up to you to say something quietly if you didn't want your guests or your paying husband to hear you utter words of discontent. You said that you wanted the manager to "make it right" but yet, you said you didn't want your money back. Basically, you wanted a healthy lobster..then simply request another. It doesn't make Glenview a bad place, it makes YOU as a customer not able to communicate with the staff. If you don't want someone to "lambast" you, don't complain in a forum. You only have yourself to blame in this particular scenario my dear. If you were sick, you were forewarned with the GRAY color. Just use common sense. You get no pity from me EVEN if the staff or the cook is to blame. YOU must communicate in a timely manner and it is BEFORE you gobble up gray lobster.