Quote:
Originally Posted by need2no
went to glenview last week. ordered a steak. they could not get it my way after 2 attempts. ended up eating grissle after everyone in my party had already finished. complained to the manager, was offered a disert or a drink, declinded both. was not interested in a freebee, just wanted to let the indifferent female manager know about their poor quality of food (not service). could of had a better meal at chile's than this hole in the wall . there were other quality issues but you get the idea. do not like paying for something i did not want, will not go back until the burgerking mentality/quality is gone.
also, after reading what the manager quoted about geraldine I believe a backround check on the manager would be in order. (do not know geraldine)
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Need2No: Sorry you too had a bad experience at Glenview. I wish all of you could read all the PMs I got about other bad experiences at Glenview. Not sure why they chose to send PMs instead of posting, but I'm assuming they didn't want their negative comments to be "trashed"!! I'm with you though, I did NOT ask for, nor would I have accepted any "freebies" (I don't eat desserts and I don't drink) when I called the next morning. I only wanted Management to be
aware of the situation...and maybe be a little sorry...a sincere apology would have gone a LONG way. I only mentioned to them the GC I received via email from another local restaurant (not in The Villages) when the Mgr. was obviously uncaring. I, like many of the posters on this thread, worked (and then owned) a customer service type business and I totally subscribed to the philosophy that the customer was ALWAYS right...no matter what...no questions asked. My employees were instructed to NEVER argue with a customer...just listen to what they had to say, be kind and sympathetic to them and do whatever it took to make them happy. I NEVER lost a customer (or any income) because of an error on my part or because of rudeness from one of my employees. I adopted this "work ethic" after working at a Michigan based company (retail store) called Hudsons (now Macys I believe) as a sales clerk. Our instructions were that we took back anything the customer brought in to return regardless of whether we knew it didn't come from our store or we knew the customer had ruined it or we knew it was 10 years old. I'm VERY serious about this!! This made such an impression on me as a teenager that I adopted it as my business philosophy when I later owned my own business. "You catch a lot more flies with honey than you do with vinegar" !! Speaking of "flies"...as a side note here I must tell you all about one of our very first dining experiences here in TV. We went to a restaurant in Sumter Landing for dinner after a day of house hunting when we first came down here 5 years ago. My husband ordered a burger and after his plate was set down in front of him, I noticed something "move"...out from between his bun was crawling a fly, burdened down with mustard & mayonnaise
OMG !! Note: This restaurant is no longer here!!!