you do have recourse! although my issue was with poor service, i.e. not given the opportunity to order something else and putting food I did not want in front of me (twice), as if I was a puppydog who will eat anything they want me to eat, the common theme is they don't care! their ivory tower has cracks. during my lifetime this is only the second time I have complained about a resteraunt, the first time was about 25 yrs ago.
since their customers concerns falls on deaf ears then it is time to address this matter in a offical status which all consumers should be aware of. further complaints should be filed with the board of health and become a matter of public record for all to see. this can be done at -
http://www.myfloridalicense.com/dbpr/consumers.html
also, the board of health conducts food inspections and their finding are also public record. below, in part, are some of their findings/violations found at glenview, not withstanding the word of mouth unoffical emails you have received. glenview's violations are public information and can be found at -
https://www.myfloridalicense.com/ins...578&id=2797619
potentially hazardous food cold held at greater than 41 degrees Fahrenheit....burgers in drawersunder grill at cooks line at 48F. This violation must be corrected by : 05/01/09.
04-01-1 Critical. Cold holding equipment incapable of maintaining potentially hazardous food at proper temperatures....drawers under grill on cooks line at 50F. This violation must be corrected by : 05/01/09.
08A-28-1 Critical. Observed food stored on floor....bags of onions in dry goods storeroom . Corrected On Site.
08A-28-1 Critical. Observed food stored on floor....boxes in walk in freezer...note/just delivered.
32-16-1 Critical. Hand wash sink lacking proper hand drying provisions....wait station in kitchen.
32-17-1 Critical. Handwashing cleanser lacking at handwashing lavatory....cooks line
it appears via mistreatment, they see their customers as being stupid with no recourse, thus their ,take it or leave it attitude. You have rights, right to spend your money elseware, right to fix wrongs and the right to speak up. not only should they have refunded your money, they should of compensated for the stress they caused and they know it.