One thing I have observed about dealing with seniors in general, and dealing with Villagers in particular, is that you can get away with a lot of shady, underhanded, and not-so-nice practices as long as you will talk to them and discuss things. For them, hope springs eternal that y'all can work it out. Once you start ducking their phone calls, ignoring their voice mails, failing to return voice mail messages, or just not communicating with them, their hope that the issue can be worked out goes away. They don't get mad - they get even - any way they can. Here it sounds like that lack of communications (some people are crass enough to even call it good manners) broke down and "get even" took over. People who do work gotta learn to communicate with their customers - regularly and often.
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