I had a similar experience with the irrigation system installer. Had it not been for an observant neighbor, conscientious lawn mower guy and and an extremely helpful rep from Massey, our lawn would be dead too.
The irrigation system installer assured me everything was set correctly when he came out for our orientation. It wasn't. I went home to New York a week after the closing believing everything was ok and would have no doubt lost our sod, had it not been for some very nice people.
The irrigation company couldn't have cared less.
Everything else with the warranty dept. has been great. When our home watch people noticed a problem I called warranty and they got right on the issue and resolved it quickly before any damage was done.
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New York State, Alabama, South Carolina, Texas, Italy.
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