[brostholder]

Well, my first interaction with comcast cable didn't go very well. Since we are just moving in to our new home in Pennecamp, I called them to hook up cable and internet. They told me that someone would be out between 1 and 4pm. The technician didn't show up until 4:30. He seemed quite capable while he was hooking us up, but he left rather quickly without actually testing his hookups. When I tried to get hbo, I wasn't able to so I called up comcast and after some discussion I was told that the tech had forgotten to give us a cable box and since they were closed I would have to pick it up myself at their local office opposite walmart on 27. The next morning I drove out there to pick up the box. When I plugged it in, it started to smoke and caught on fire!!!! Also, although our internet service was working immediately after the tech left, the next morning it wasn't. I took the smelly, smoky cable box back and told them what happened and that since I had to return to Ohio for a few months that they should just suspend my service since I hadn't been able to access cable or internet anyway. They said that they would have to charge me to suspend my service for 2 months, but if I wanted to cancel and try again in 2 months, there would be no charge. They also wanted me to return the modem. I asked if they could have a tech come by my house and pick it up but they said no. So I drove back to my house, unhooked the modem and had to drive back to their office for the 3rd time that day. I wonder if my experience with them is unique or if others in tv have had similar
experiences.