Bank of America is so huge that it can be accessed from many states, which is big plus. Have always found them to be very pleasant, obliging and accessible 24/7.
I received a late notice on a utility bill which NEVER happens to me. Am very dedicated to having my bills paid on time without fail. I called BOA to ask if this transaction had been processed and they responded yes and the payee had cashed the check.
The BOA then called the utility company, and I then received a response from BOA saying that the utility company had posted my payment to the wrong account!! The bank settled the problem with them. Now, I thought that was extremely generous of BOA to actually settle with the payee to correct the payee's error and report back to me in a timely manner just about an hour later. Very very pleased with them. Interestingly, I never received a call from the utility company apologizing for their error!!
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Lexington MA, Chelmsford MA, Nashua NH, The Villages, Florida
Most people walk in and out of your life, but FRIENDS leave footprints in your heart.
"Being kind is more important than being right." By Andy Rooney
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