Friendly, professional, knowledgable, courteous, etc. are all great. What counts are the firms fees and the anual rate of return.
If they are charging 2% of your investment and your rate of return doesn't even come close to matching the increases in the Dow or S&P 500 all those pleasanties are meaningless.
So what do they charge and what was a rate of return on investment in 2009? (The S&P500 was up 23% and Dow up almost 19% last year)
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