You should check with the Better Business Bureau. I did and found that they had 71 complaints is the past 36 months. You can get the BBB online at
http://centralflorida.bbb.org/Find-Business-Reviews/. You can also check with the local offices of Seniors Vs Crime for any local complaints. The Marion County Office (in TV near Mulberry Rec Cen) is 753-7775 and the Sumter County Office (in the Government Annex on 466 at Morse) is 753-2799, X4253. I personally have not used them based on the research I did.