Quote:
Originally Posted by jetcapt
Went to Goodyear Tire on 441 for an oil change on a 2 year old vehicle. After about 45 minutes, I went to see what was taking so long. I saw they had removed all the wheels from the car and appeared to be doing work on the vehicle's rear suspension. I asked why they removed the tires to do an oil change, and what was the service man doing under the rear of the car. I was told they perform a 'vehicle inspection' on all the car's systems. I said I only wanted an oil change, not a dis-assembly of the car, and an oil change should 10-20 minutes, not over an hour. After an hour and 10 minutes the 'service man' came and out and in a dire voice stated that my front tires were 'almost' worn out and 'maybe' I should have an alignment (the car has 22000 miles). I said I only wanted an oil change.
Oh, and while I was waiting in the customer area, EVERY customer waiting was approached and told they should have work done that they did not come in for, ie. air filters, windshield wipers, etc..
What a scam they are running! Imagine elderly customers who may be scared into spending money for unnecessary work. Beware if you go there. You now know what to expect.
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December 2009, we discovered we had a flat tire near the Goodyear in Lady Lake, so drove our van into the shop and asked them to repair the tire if at all possible. The guy showed us some tire damage that was not able to be repaired and then tried to sell us a set of four tires. Of course we said no and even considered purchasing two since they say tires should match. The rest of the tires showed little wear and tear. Ultimately, we only purchased one tire.
We also witnessed the scam of the Goodyear employees approaching EVERY customer in the waiting area advising them they all needed more work done on their vehicles than what they brought them into the shop for.
After that visit, we decided we'd never go to that place again.