[grayesun]

We started them a couple months back; after having pretty good luck with them years ago up north and seeing their signs on a few perfect lawns in neighborhood.

Results to date: On St. Augustine grass -

1) The fairly healthy areas have greened & thickened up nicely.
2) The bad areas (brown, dead grass) have gotten worse. They initially told me I didn't need plugs, that grass would pull together from healthy areas and fill in...it hasn't at all.
3) They told me to add topsoil to bare areaa and healthy grass would pull together...we added topsoil...hasn't worked.
4) They told me to rake and add more topsoil...this is in progress now.

Interactions with TruGreen tech & QA person & office:
1) After telling tech we didn't want any additional service besides lawn, they called a couple times trying to persuade to other services; I again declined.
2) The tech continues to try to sell me on shrub service about every other visit.
3) QA person stopped by a few weeks ago to try and sign me up for lawn service; not realizing I already have them working on the yard. She suggested plugs may be required and said she'd have her tech deliver some for us to install...we never received any.
4) Same QA person stopped by a few weeks later with same speil & also wanted to discuss shrub service; when I told her she'd told me all this a few weeks earlier; oops...she was embarassed and again said plugs would be provided...again no plugs ever arrived.

I've told TruGreen repeatedly that there will be no additional services until they show me they can get the lawn right...that they're working for me on a merit system basis & will be terminated if lawn is not satisfactory. Right now...we're on the cusp of cancelling the service & investigating converting to Zoysia.

Bottom line: We would not recommend TruGreen services.