Call Warranty Dept to find out who installed your windows. It was probably Custom Windows. They seem to do most of them.
This just happened to us. Lawn service for house behind us sent a landscape stone into our bedroom window. Luckily my husband heard it hit and went to investigate and brought it to their attention. The guy mowing called his boss who called Custom Windows. They came out to measure the same day and had replacement done within 10 days (it only broke outer pane of the double pane glass so we didn't have to worry about boarding up). The lawn service covered all costs.
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