One issue to think about is Windows 7. If that is your OS, it will not load or run some programs written for previous systems.
What exactly is happening when you try to load?
Another thing is that many times when customer support can't come up with a good answer, they blame "your system." I have had more than one disagreement with customer support about "them" being wrong. Turns out I was was right and they were "WRONG."
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