You shouldn't have that kind of problem with a new unit. Keep after the warranty dept. until it is fixed right. Let them know your getting a little tired of all these failures and maybe it's time to change out the door opener.
It doesn't take a of of HP to operate these doors. That is if the springs are set right. You can test that yourself. Use the red cord to disconnect the door from the motor drive. You should be able to operate the door with relative ease in fact when the door is down the springs by themselves may raise the door. If it is hard to raise then the springs are not torqued enough and Romac should adjust accordingly. Otherwise it may just be a bad motor. Either way Romac shoud repair the door.
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