Quote:
Originally Posted by Hawkwind
JM
First of all get a copy of Malwarebytes from their web site Malwarebytes.org and this is a free program.
You may have to get this from a friend on CD or jump drive if your computer is really infected bad. Next boot your computer in the Safe Mode with network capability. This will only load the necessary programs to run your computer.
Next install and run Malwarebytes while still in the safe mode. Do a complete scan of your system and if anything is found bad or containing a virus delete it. You may want run Malwarebytes again just to make sure. It may come up with some files in your recycle bin that cannot be deleted. Sometimes these files have a virus and are located in a folder under $Recycle Bin/S-1-5-20 or something close to that. You will not be able to open the S- folder but you can delete it.
Next reboot your system in the normal manner and for to the Microsoft Web page and download Microsoft Security Essentials. This is also a free program. Install and run the program to do a full scan.
I have used this process a number of times while I was still working in support and it worked almost every time.
Hopefully this will get everything.
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O.K. Let me see if I understand Part 1. boot my computer in Safe Mode -- should I not do this using my broadband air card -- I don't have a network connection.
I did run, per Dan's helpful post, SuperAntiSpyware and it found all sorts of bad guys and killed em'. It also seems to give me a way to "start" my computer in a "Safe" way. Are you familiar with this? Dan -- how about you? I would happily pay you all for this help
