Quote:
Originally Posted by rpd13131
I own the store in the villages that you guys are referencing. I appreciate the feedback, both good and bad. I assure you that this charge was done incorrectly. We are in the process of training many new people and this was a big mistake. I would like to personally say sorry for this. This will be corrected immediately. Please bear with us as we get ourselves acclimated. You are exactly right, that charge is ridiculous and I would have been irritated too. Going to get it corrected immediately.
Stephen
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Stephen,
Thanks for your input...
I've said it here before, It's not having a problem in the restaurant business that' the issue...problems are a fact of everyday life in that business...
It's what ownership / management does about it to make it right for the customer.
Ignoring it NEVER works!
Good job addressing it. See you there in November...get the Crusty Italian bread ready!!!