I have never heard of a major computer company support person asking a customer to perform debug to the level described on a computer that is still under warranty. Normally, if they can't fix it pretty easily, they just ask you to send the system back to them or take it to one of their repair centers. Must be another way they are cutting costs. I just can't imagine what the conversation would be like if they were talking to somebody that only knows how to turn the system on and access Internet Explorer.
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