Quote:
Originally Posted by pauld315
I have never heard of a major computer company support person asking a customer to perform debug to the level described on a computer that is still under warranty. Normally, if they can't fix it pretty easily, they just ask you to send the system back to them or take it to one of their repair centers. Must be another way they are cutting costs. I just can't imagine what the conversation would be like if they were talking to somebody that only knows how to turn the system on and access Internet Explorer.
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Good point, from now on if I have to call tech support I'll try the "I know nothing" routine and see how they respond.
BTW - did you hear Jay Leno talking about the new language discovered in India? He says it is only used by about 1000 people - Tech Support.