Quote:
Originally Posted by pauld315
I have never heard of a major computer company support person asking a customer to perform debug to the level described on a computer that is still under warranty. Normally, if they can't fix it pretty easily, they just ask you to send the system back to them or take it to one of their repair centers. Must be another way they are cutting costs. I just can't imagine what the conversation would be like if they were talking to somebody that only knows how to turn the system on and access Internet Explorer.
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When you send your computer back.. you go with it...
Remember your data is on your harddrive... even if you back it up on your external drive or on the internet.... so get those passwords off and your songs and pics and movies backed up.. and by the way.. there are probably copies in temp files all over the hard drive.. temp internet files. etc...
If you can do it at your house over the phone.. my advice is DO IT..
you will learn something in the process also.. and that can be fun and empowering..l.