[barb1191]

I experienced a terrible time with a Toshiba laptop where the display window burned out. My call for Toshiba service ended up with them suggesting I return the laptop to them along with $400!!! I told them, for $400 I can buy a new laptop. Bye bye and never to speak to you again. BTW, my laptop was still under warranty.

Went back to my trusty HP's. About four years ago my HP got sick and I called HP for help. The tech asked me to try this 'n that and finally asked me to open the casing. I was petrified!!! He said not to worry that he will walk me along the procedure. I opened the casing, at his direction, very delicately reset the modem and closed the casing. Still no help. The tech said that he would send a new modem. I casually mentioned, "and who will switch the modems?" He said, "You will." Hmmmm Well, when the modem arrived, I called HP was walked thru the procedure to switch modems. Voila!!! It worked fine!!

This last HP laptop I bought at Best Buy, I decided I'd go along with a year's insurance for maintenance, especially after my horrible experience with the Toshiba laptop. All is well (knock wood) and I do feel so much more secure with HP.

I too was going to try a Mac and upon being told the differences between the Mac and HP and the like, I decided I was more comfortable with my HP and Windows and not interested in learning the differences with the Mac.