Quote:
Originally Posted by JimJoe
That will work unless the hard drive is the problem or.. they cannot tell over the phone if it is a hardware or software issue...
Talk host: should we refuse to take out our hard drive to protect our data before we send in the computer? I do not think so.
JJ
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That's fine for those of us who know how to do it, but what about Aunt Sadie who didn't want the damned thing in the first place.
Also, the question remains, what if the amateur consumer damages something else inside the machine during this "talking him through it" routine. Is the company going to warrant that too?
Most people who are forced to fly airplanes because the pilot dies, are not successfully "talked into a landing." They end up as dead as the pilot.