I just had a $48 charge for "Long Distance" on my last bill. No details. I had called in late September to remove the "long distance blocker" which I have always had on the account due to it being rented. Kept getting transferred around and then disconnected. I was calling from Ohio and when I finally reached a real person they couldn't access a Florida account. Couldn't give me the # to call, could just internally transfer me (and disconnect me).
Long story short, used about 45 minutes on my cellphone (and I don't have unlimited minutes). Told me I could see details of the charge online. Tried to set up my online account access, problem there - their system (I guess) kept taking the @ out of my email address and saying it was invalid, said to call customer service.
The customer service person I was talking to said she couldn't do anything about my online account access. Finally tells me the $48 was for long distance calls during the last tenancy. ??? I told them it was supposed to have "long distance block" on account until I called in late Sept. Said someone must have called to remove it sooner. Had no record of anyone calling in to remove that (not even mine in late Sept).
Next person I talked to reviewed the account history and said they would credit my account in a "month or two." I should have time to recover before I have to call them again. Still can't access my account online.
Good thing I am "retired" to have time to deal with this stuff. Now I can address my parking ticket issue with the City of Columbus! That's another story . . .
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