[jtdraig]

The answer to multiple questions:

1. I posted this on behalf of the group that ate there. Most are talkofthevillages people but I talked to the individual who made the reservation and worked with the waitstaff and talked to the manager. This morning, all of the Group played golf and continued to confirm what occurred at Glenview. I posted this for the individual who had the direct discussion with the manager and is not a member of this website...however, she will be joining.

2. This is a Group who has been in the Villages for 4+ years. Most are generous tippers. For example, my wife and I believe that 25% is appropriate for exemplary service. None of the waitstaff was a problem in this occurrence. They don't set the policies. They serve the food and advise of charges that management has set. The waitstaff was appropriately tipped.

3. This was a professional exchange as confirmed by more than six of the members who witnessed the discussion with the Manager.

4. We have had positive experiences at Glenview. This one was over the top ugly and needed to be reported. As it turns out, one of the members of the Group knows the GM and will be having a discussion about this incident and the restaurant manager.

5. One can only hope that this was an aberration but with the attitude of the manager, in my opinion, this is a potential problem for Glenview.

That is all I can report.